Kontakta oss

Var god och välj först ämne i formuläret här nedanför. Därefter, fyll i övriga fält.

Avsluta genom att trycka på "Skicka":

Kontaktinformation:
kundservice@klockgiganten.se
Öppettider for kundservice:
Måndag till fredag, 10.00 - 17.00

Företagsinformation
Reverie ApS
VAT.nr: 502072-5627
Cvr nr: 33260954

Här under så ser du de tre mest vanliga frågorna, samt svaren på dem.

Om du inte hittar svaret på din fråga så kan du använda formuläret (lite längre ner på sidan).

Jag har precis köpt en klocka, men nu står det att den är restnoterad/utsåld?

Så snart som du har genomfört ditt köp så justerar vårt system automatiskt lagerlistan.Därmed är klockan reserverad för dig. Om lagersaldot var nere på 1, före ditt köp, så kommer det därmed att vara 0. Att det då är utsålt gäller bara för de som kommer efter ditt köp. Din klocka skickas omgående (om beställningen gjordes innan klockan 16).
Hur kan jag justera länk-armbandet?

Med de flesta länk-armband så medföljer ett gratis länkverktyg:
https://www.klockgiganten.se/watch-sizing-tool

När du lägger länk-armbandet i kundkorgen så bifogas automatiskt även ett länkverktyg, till en kostnad av 0 kronor, om det hör till din modell.
Hur länkverktyget fungerar kan du se här: https://www.klockgiganten.se/watch-sizing-tool .
Klockan var inte vad jag hoppades på, och jag vill returnera den - hur ska jag göra det??

Vi hänvisar till punkten Ångerrätt i vårt avtal. Samtidigt ska det dock poängteras att alla returneringar bör sändas som paket, med spårning. Väljer du att skicka med porto, utan spårning, så sker det på egen risk. För skyndsammast behandling så ska ett returformulär (här nedanför) ifyllas och medsändas.

Cookie-namn	Cookie-typ	Cookie-beskrivning
SIDCC	Marknadsföring	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
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form_key	Nödvändiga	A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
guest-view	Nödvändiga	Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in "Orders and Returns" widgets.
login_redirect	Nödvändiga	Preserves the destination page the customer was loading before being directed to log in. Used in mini cart for logged in customers if the Display Shopping Cart Sidebar configuration option is set to Yes.
mage-cache-sessid	Nödvändiga	The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.
mage-cache-storage	Nödvändiga	Local storage of visitor-specific content that enables ecommerce functions.
mage-cache-storage-section-invalidation	Nödvändiga	Forces local storage of specific content sections that should be invalidated.
mage-messages	Nödvändiga	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
mage-translation-storage	Nödvändiga	Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”
mage-translation-file-version	Nödvändiga	Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).
persistent_shopping_cart	Nödvändiga	Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.
product_data_storage	Nödvändiga	Stores configuration for product data related to Recently Viewed / Compared Products.
recently_compared_product	Nödvändiga	Stores product IDs of recently compared products.
recently_compared_product_previous	Nödvändiga	Stores product IDs of previously compared products for easy navigation.
recently_viewed_product	Nödvändiga	Stores product IDs of recently viewed products for easy navigation.
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section_data_ids	Nödvändiga	Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
store	Nödvändiga	Tracks the specific store view / locale selected by the shopper.
searchReport-log	Nödvändiga	used to collect log information about searching
stf	Nödvändiga	Records the time messages are sent by the SendFriend (Email a Friend) module.
X-Magento-Vary	Nödvändiga	Configuration setting that improves performance when using Varnish static content caching.
__Secure-3PAPISID, __Secure-HSID, NID, HSID, __Secure-SSID, SID, APISID, __Secure-APISID, SSID, SAPISID, __Secure-3PSID, __Secure-HSID, ANID, __Secure-3PAPISID, __Secure-APISID, HSID, __Secure-3PSID, SAPISID, 1P_JAR, __Secure-SSID, SID, SIDCC, NID, APISID,SSID, _ga, GoogleAdServingTest	Marknadsföring	Google Analitics Cookies: Login Functionality, Analytics and Performance, https://policies.google.com/technologies/ads
Temporary and persistent cookies (abc_switch_cross_paypal, AKDC, Apache, c, cookie_check, feel_cookie, flow_back_cookie, JSESSIONID, LANG, login_email, navcmd, s_sess, s_vi, SEGM, ts, X-PP-K, x-pp-p, x-pp-s, X-PP-SILOVER, cookies with random names, etc) etc	Nödvändiga	Browsing session management,Web analytics,Technical,Authentication,User preferences,Tracking,Advertising,Location,Security,Transfer data outside the EU
gdpr_cookie	Preferenser	Set allowed cookies list
gdpr_show_popup	Preferenser	Check if cookie popup was shown
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gtm_debug, gtm_auth, gtm_preview	Statistik	Google Tag Manager. These cookies collect analytical data about site usage. For more information: https://policies.google.com/technologies/types?hl=en
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private_content_version	Nödvändiga	Private content, which is stored in the browser local storage, https://devdocs.magento.com/guides/v2.3/extension-dev-guide/cache/page-caching/private-content.html
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Kontakta oss

Här under så ser du de tre mest vanliga frågorna, samt svaren på dem.

Jag har precis köpt en klocka, men nu står det att den är restnoterad/utsåld?

Hur kan jag justera länk-armbandet?

Klockan var inte vad jag hoppades på, och jag vill returnera den - hur ska jag göra det??